FAQ - Digital child care solution

If you have any questions about the digital child-care solution, you might be able to find the answers below.

What kind of day-care facilities is it possible to book a place for?

You can use the digital child-care solution to book a place in a nursery, child-minding, integrated institutions, combined institutions, kindergartens and part-time kindergarten in Gentofte Kommune. The digital child-care solution can not be used to book a place for a GFO (after- school care-taking), clubs and special institutions.

How do I book a place if I do not have access to a computer?

You are always welcome to use the computers in Kommuneservice or in one of the municipality’s libraries. If you have questions regarding the digital child-care solution, you can always contact us at Kommuneservice, chat with us on www.gentofte.dk, call us on Tel.: +45 3998 0000 or turn up in person.

How do I get my child on the waiting list?

An actual waiting list for day-care facilities does not exist in Gentofte Kommune. You will need to use the digital child-care solution instead to book a day-care facility.

When can I book a place?

Three days after your child receives a CPR number it is possible to book a place in BørneGenvej. Please note that the earliest your child can get a place in a day-care facility is from the age of 6 months.

Who can book a place?

Parents who live in Gentofte Kommune can book a place for their children. The children need to live on the same address as the person booking the place for the children.

If the parents do not live on the same address, only the parent with the same address as the child or children can book a place 

What do I do if a place in the day-care facility I wish for is not available?

You can try and move the starting date back and forth to see if a place becomes available.  If a place continues to be unavailable, you will need to book a place in another day-care facility.

What do I do if my child needs to change from nursery to kindergarten?

If you child is attending an integrated institution, he/she will automatically be signed up for kindergarten. If you child is signed up for nursery or day-care, you will need to book a place through the digital child-care solution. If you child is signed up for a combined institution, you child will either signed up for all day-care facilities up until school or until nursery. If the latter is the case, you will need to book a place in kindergarten yourself. Remember you can book a place 3 days after your child gets a CPR number.

Can I cancel by booking and choose another day-care facility?

Yes, up until a month before you child starts in the day-care facility, you can choose to book another place or attempt to move the starting date. Please note that a booking is binding when the starting date is less than a month away. If you wish to change day-care facility, you will need to give one month’s notice either on the 15th of a month or the last day of the month.

If the starting date is less than one month away from your booking, you cannot change it until a month after your child has started in a day-care facility.

Can I move my booking and choose another day-care facility?

Yes, you can find an available place in another day-care facility in the digital child-care solution and book that place, if you wish to do so. Remember, a booking is binding when the starting date is less than a month away.

How can I be sure that I have booked a place?

When you have found a place in a day-care facility that you want, just click “book” and within seconds you will be notified of your bookings in NemPost.

I am moving to the municipality – how do I book a place?

You can gain access to the digital child-care solution three months before you move to the municipality. You can gain access by sending a copy of you signed purchase agreement or lease as well as your personal information including names and CPR numbers to bateam@gentofte.dk. Three working days will pass before we have registered your move and you have access.

How does the sibling advantage work in the digital day-care solution?

In Gentofte Kommune, children are considered siblings when they are registered as living on the same national registry address as one or both parents.

The digital child-care solution will automatically pre-reserve a place for younger siblings in the older siblings’ day-care facility if there is a free place and the chances are that the two siblings can attend the same day-care facility for at least one month.

Important: If you wish to use the pre-reserved sibling place, you must remember to make a final confirmation before the youngest child turns 6 months or else the place will be offered to other parents.

How do my twins get signed up for the same day-care facility?

The digital day-care solution will automatically reserve places for twins in the same day-care facility. The digital day-care solution will automatically choose the day-care facility closest to your national registry address and which has available places close to the expected starting date. If the twins have older siblings, the system will try and reserve a place in the oldest sibling’s day-care facility and if the chances are that the three siblings can attend the same day-care facility for at least one month.

How do I withdraw my child from a day-care facility?

You can withdraw your child from a day-care facility in the digital day-care solution on the tab “dagtilbud” in BørneGenvej. The deadline for signing out is on the 15th or the last day of a month. If you change your booking between two different day-care facilities, you child will automatically be signed out from the day-care facility which he/she is attending the day before you have booked a place in another day-care facility.

Please note that it is only possible to sign your child up for one place in day-care facility at a time until he/she turns 3 years regardless of if you booked another day-care facility or not.

If your child for instance attends a nursery in Gentofte Kommune and you either forget or do not want your child to continue in that nursery, your child will automatically be signed out from the nursery during the month where he/she turns 3 years.

If you already have a confirmed date for the signing out in the digital child-care solution, it is not possible to change it. In case you wish to sign out sooner than the confirmed signing out date, you will need to contact us via mail: BAteamet@gentofte.dk

NB! If you do not wish to pay for the period when your child is transferring from kindergarten to school, the deadline for signing out is four months to the 15th or the last day of a month.

What does the digital child-care solution mean for the municipality’s day-care guarantee?

We still guarantee you day-care. In the digital child-care solution, a place will always be guaranteed  for your child no later than 2 months from the next 1st or 16th in a month, providing that the child is older than 6 months and is registered with the National Registry in Gentofte Kommune.

Should I continue to contact the municipality latest 2 months before I need a place in a day-care facility?

Yes, if you want to be certain that you are covered by the child-minding guarantee. If a place happens to be available less than 2 months from this date, you are welcome to book it. Generally, we recommend that you book a place as early as possible after your child is born or as soon as you know you are moving to Gentofte Kommune. That guarantees you the best selection of places.

Discount for siblings

Please note that our system only recognises and registers children as siblings if it is the same parent who books a place for the children. If dad for instance books a place for the younger brother and mum for the older sister, our system will not automatically calculate discounts for siblings and free place subsidies.